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Move-In 2024

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Welcome To The Mark Austin!

Welcome to Your Move-In Day Guide! We understand that moving can be a whirlwind of excitement and stress, which is why we're here to ensure your transition into your new living space is as smooth as possible. This page is your comprehensive resource for everything you need to know leading up to and on move-in day. From essential paperwork to handy tips, we've got you covered.

Moving boxes.
Person going through a bin of keys.

Move-In Procedures

We're thrilled to welcome you to your new home! To ensure a hassle-free move-in experience, we've outlined a step-by-step guide to streamline the process. Take a look at the sections below to learn more about your move-in times, where to pick up keys, what you need to complete ahead of time to qualify for Fast Pass Move-In, and more.

What To Expect Move-in Day

1. If your contract begins on 08/15/2024, the earliest your apartment will be available for move-in is 08/15/2024.

2. If your contract begins on 08/19/2024, the earliest your apartment will be available for move-in is 08/19/2024.

3. If your contract begins on 08/21/2024, the earliest your apartment will be available for move-in is 08/21/2024.

Please arrive at 812 W 23rd St, Austin, TX 78705 no earlier than 9:00 AM. When you arrive, please park on the B2 Level of our parking garage – NOTE: residents are NOT permitted to park in B2 on our move in days after they are done unloading (8/15, 8/19, 8/21). You must move your car elsewhere once your vehicle has been unloaded. Move in times for your assigned floors are listed below.

Times Area/Building/Floor
9:00 am - 10:00 am 17 and 16
10:00 am - 11:00 am 15 and 14
11:00 am - 12:00 pm 13 and 12
12:00 pm - 1:00 pm 11 and 10
1:00 pm - 2:00 pm 9 and 8
2:00 pm - 3:00 pm 7 and 6
3:00 pm - 4:00 pm 5, 4 and 3
4:00 pm - 5:00 pm ALL FLOORS (use this time slot if you are unable to attend your timeslot that's assigned to your floor)

View The Move-In Map

Welcome to your move-in day! To ensure a smooth arrival process, please follow the steps shown on the map below. Our move-in map will guide you to the right place for your move-in. Simply follow the designated route and signage to reach your destination. If you have any questions or need assistance along the way, our friendly staff will be available to help.

1. Start on Martin Luther King Jr Blvd
2. Turn onto Pearl St
3. Drive down Pearl St until you arrive at The Mark Austin parking garage
4. We will greet you at the entrance of the garage and verify your fastpass eligibility
5. Once your fastpass eligibility has been verified, we will ask you to drive down to the B2 level of our garage, where our professional movers will help unload your vehicle
6. After unloading, please remove your vehicle from B2 so we can continue the move-in process for other residents
7. You can exit on the same street you came in

Fast-Pass Move-In Checklist

We offer Fast Pass move-in options for your convenience. In order to qualify for this option, be sure you've completed all the items listed in the drop downs shown here, including any move in check list items shown in the ResidentPortal. Please note, failure to complete these items ahead of time may result in longer wait times during key pickup. Let's make your move-in process swift and seamless!


On move-in day, we will verify that the full month’s installment, fees, and any outstanding paperwork are complete before giving out keys. Please note that we only accept certified checks; cash and money orders will not be accepted. If you choose to pay online before your arrival, please ensure to bring a copy of the online confirmation. Your first month’s installment is due no later than 08/11/2024. It’s crucial to ensure all fees and your first month’s installment are paid on time to secure your unit and prepare for move-in day.

To make an online payment, click below to access or set up your resident portal.

Resident Portal

As a condition of the Housing Contract, residents are required to carry liability insurance. To satisfy this requirement you have two options - purchase liability insurance and provide proof of coverage to the leasing office or do nothing. If no action is taken, you will be automatically enrolled in the Landlord Liability Protection Program. Please see attached flyer for more detail.

Download Flyer

Our property is proud to be pet friendly! Whether or not you are bringing a pet, all residents are required to register with PetScreening even if you do not have a pet. Please click the link below to read more and complete your pet screening application.

Pet Screening Application

Utility accounts are already established in Landlords name for your unit. Make sure you have created your ResidentPortal. Go paperless and go green! Providing your email address will allow you to receive a copy of your bill electronically each month. Statements sent to your email will contain a link that will automatically direct you to ResidentPortal where you can pay your bill.

Resident Portal

Additional Resources

We are proud to offer our residents the opportunity to build their credit through an optional program called RentPlus. For more information on RentPlus program benefits or for information on how to opt-out of the program, click the link below or contact the office.

Download Flyer

Young women unpacking.
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